Something I have learned progressively is to stay away from bad companies. That’s businesses that treat you unfair or badly or is just simple bad at their business. Kayako Warning.
Some times this is not possible like with bank or post because there is no better option. However when it’s – run. Never make use of them again.
One company I actually have left and newer will make use of again i Kayako. Kayako supply Kayako help desk.
Issue is that I had purchase lifetime free upgrade.
I will shorten the story of hours of mails and contacts to this: it actually was all lie. Kayako found a way away from keeping their promise. I see it as a Kayako fraud, nothing less.
I did not get the free upgrade.
This surely reveal that a business begining with ethics as well as a great service get destroyed simply by making money. Clients are not worth anything anymore.
Greed replace ethics.
For helping all others not dive into trouble with Kayako I give this free advice based on 40 years as being international business man:
Do never make any kind of business with Kayako. Save your selves the problem of purchase expensive, invest a good deal of staff time and company money at the danger of will have to leave Kayako anyway once you get so badly treatment that you really must.